DELIVERY & RETURNS


Delivery

Delivery terms 

We’ve extended our returns policy for Black Week. Orders placed between 18 November 2022 – 28th November 2022 can be returned up until 31st December 2022, for a full refund back to your original payment method. Orders made from 29th November onwards are subject to our standard returns policy - (30 days).

Due to high volumes during the Black Week delivery times might be longer than usual. Delivery to pick-up points / lockers might also be affected due to high volumes, as pick-up points become full. The courier/delivery partner will choose the alternative nearest pick-up point. Pomar do not choose alternative pick-up points.


a). You have 30 days to return an unused product, starting from when you receive your order.

b). If the product is not yet in stock or sold out, please click the 'Notify me when available' button and we will send an email if / when your size is available. If your order is confirmed, but the product can’t be delivered, you will be contacted as soon as possible.

c). If you have been delivered a wrong product or if the product is faulty, you should immediately notify Pomar.fi customer service via email at info(at)pomar.fi (Office hours Monday to Friday 8am to 3.30 pm GMT +2)

d). If an order is not picked up at the post office, the customer has to pay for shipping.

e). Confirmation of order: the contract between Pomar.fi and the customer becomes binding when the customer has confirmed these terms of delivery and accepted the order.

f). Prices and product information: all prices include VAT. You can review taxes on the order confirmation. Pomar.fi is not responsible for mistakes in pricing and product information and reserves the right to cancel orders. Delivery outside the EU: The prices do not incude VAT. Pomarshoes.com is not responsible for the taxes or customs duties when shipping outside the EU.

g). Any questions can be addressed to our customer service at info(at)pomarshoes.com.

h). Pomarshoes.com cannot be held responsible for problems with delivery resulting from force majeure –reasons, such as wars, natural disasters, import- or export bans, authoritative decisions or similar events beyond the control of Pomarshoes.com, which prevents a party from complying with any of its obligations under the contract.

Delivery Times, Returns, and Contacting Us

Delivery Methods & Costs

Due to high volumes during the Black Week delivery times might be longer than usual. Delivery to pick-up points / lockers might also be affected due to high volumes, as pick-up points become full. The courier/delivery partner will choose the alternative nearest pick-up point. Pomar do not choose alternative pick-up points.

After placing your order you will receive an order confirmation and a link to a site where you can monitor the status of the order. As soon as we have shipped the product from our warehouse, you’ll receive an email and a tracking number.

 

Unaible to deliver to United Kingdom

Due to United Kingdom's withdrawal from the EU, we are unable to deliver to this region. We are sorry for any inconvenience this may cause. Please email us at info@pomarshoes.com if you have any questions.

 

Delivery to Sweden and Denmark

Our local delivery partner in Sweden and Denmark is Bring. When making the order, (at checkout) you can select from the nearest pick-up points / parcel lockers. You will receive an electronic notice of arrival for the item from Bring.

Sweden: Delivery Monday to Friday
Denmark: Delivery Monday to Saturday

The parcel will only be stored for 7 days after delivery at the pickup point. Uncollected parcels will be returned back to us.

 

Delivery costs

 

Posti (free of charge)

Finland, Netherlands, Belgium, Austria, Latvia, Lithuania, Poland, Germany, Czech Republic & Estonia

Posti Parcel Connect (9 €)

Bulgaria, Spain, Luxemburg, Portugal, Slovakia, Slovenia & Hungary

Posti Priority (9 €)

Ireland, Italy, Greece, Croatia, Cyprus, Malta, France, Romania, Norway & Switzerland

Posti Priority (12,9 €)

  • Canada, Japan, Israel & USA

Estimated Delivery Times

Due to high volumes during the Black Week delivery times might be longer than usual. Delivery to pick-up points / lockers might also be affected due to high volumes, as pick-up points become full. The courier/delivery partner will choose the alternative nearest pick-up point. Pomar do not choose alternative pick-up points.

The order is delivered as soon as possible. We will contact you via email if the order is delayed for whatever reason. Delivery times vary from 3 - 11 working days, we try to ship orders made before 12.00 noon (+2 GMT) on the same working day.

Delivery times vary depending on delivery country - please see the estimated times below.

You will receive an order confirmation after placing an order. You can review the order information on the confirmation. Please make sure that all the information is correct. Save the confirmation and inform your order number when contacting our customer service.

Estimated delivery times

  • Austria: 6-8 working days
  • Belgium: 6-8 working days
  • Bulgaria: 7-11 working days
  • Canada: 10-12 working days
  • Czechia: 6-8 working days
  • Croatia: 8-10 working days
  • Cyprus: 7-9 working days
  • Estonia: 3-5 working days
  • Finland (incl. Ahvenanmaa): 3-4 working days
  • France: 6-9 working days
  • Germany: 5-7 working days
  • Greece: 6-10 working days
  • Croatia: 8-10 working days
  • Cyprus: 7-9 working days
  • Hungary: 6-9 working days
  • Iceland 6-8 working days
  • Ireland: 5-7 working days
  • Israel: 10-12 working days  
  • Italiy: 5-8 working days
  • Japan: 10-12 working days
  • Latvia: 3-5 working days
  • Lithuania: 4-6 working days
  • Luxemburg: 6-8 working days
  • Malta: 7-9 working days
  • Netherlands: 6-8 working days
  • Norway: 6-8 working days
  • Poland: 6-8 working days
  • Portugal: 7-11 working days
  • Romania: 7-9 working days
  • Slovakia: 6-8 working days
  • Slovenia: 6-9 working days
  • Spain: 6-10 working days
  • Sweden: 4-7 working days
  • Switzerland 6-7 working days
  • United Kingdom: Unable to deliver
  • USA: 10-12 working days

Fees for not-collected / returned parcels

Pomarshoes.com has the right to deduct any relevant shipping and handling costs from the refunded amount. These are costs which have incurred due to an incorrectly returned items or not returned in accordance with our terms. A parcel which is not-collected by a courier- shipping company is not a return, Pomarshoes.com shall deduct from the refunded amount 19,90 eur for shipping and handling costs from any not-collected parcels.

Return policy and exchanges

Return policy

We’ve extended our returns policy for Black Week. Orders placed between 18 November 2022 – 28th November 2022 can be returned up until 31st December 2022, for a full refund back to your original payment method.

Orders made from 29th November onwards are subject to our returns policy below.


You have 30 days to return an unused product, starting from when you receive your order. We offer this guarantee to make sure you are satisfied with the look, fit and size of the shoes. The product must be unused, undamaged and vendible. No tags can be removed. If the product is damaged due to poor packing, we can’t refund you.

1. Please return unused products in the original packaging. Make sure the old post label is hidden.

2. Please include the filled in return form with the products

If you can’t find the return form, contact our customer service info@pomar.fi, provide us with your order number and ask for a new form. You should indicate clearly whether you want to exchange the product or get a refund.

3. See specific instructions by country below

4. Refund

You will be refunded as soon as we receive the return and it is processed, providing the above mentioned conditions are met.

The refund method is the same as your payment method. The time it takes us to make the refund depends on the payment method. The time for the refund to show on your account will depend on your banking provider - usually this takes 3 working days.

Remember to save the receipt from the post office until you have received the refund.

 

Returns from Finland

You can return products for free via Posti or Matkahuolto.

If you choose to use another method, we can’t refund you for the shipping costs.

Please note that customer returns take a little longer to reach their destination, usually 5 to 14 days.

 

POSTI

Write on the parcel:

636673

Pomarfin

 

Make sure the old post label is hidden. Take the parcel to any Posti service point.

If you received your parcel via a Posti locker, you can also return it to a locker using the same code. You can also return it by bringing the parcel into a Posti service point.
 

Remember to save the shipping receipt from Posti until you have received the refund.

 

MATKAHUOLTO

Write on the parcel:

9538401
Pomarfin
 

Make sure the old post label is hidden. Take the parcel to any Matkahuolto service point.

You can not return the parcel via a Matkahuolto locker.

Remember to save the shipping receipt from Matkahuolto until you have received the refund.

Returns from Germany and Austria

You can return the products free of charge by placing the Parcel Return Connect post label that came with the shoes on the package.

Attach the label so that it covers the old post label.

Return via a service point:https://paketshopfinder.dhlpaket.at/

If you choose to use another method, we can’t refund you for the shipping costs.

Please note that customer returns take usually 14 to 25 working days.

Returns from Estonia, Lithuania, Latvia

You can return the products free of charge by attaching the Postal Parcel Baltics Return -label that came with the shoes on the package.

Attach the label so that it covers the old post label.

Order pickup from local Itella’s customer service:

If you choose to use another method, we can’t refund you for the shipping costs.

Please note that customer returns take usually 14 to 25 working days.

Returns from Belgium, the Netherlands, the Czech Republic and Poland 

You can return the products free of charge by placing the Parcel Return Connect post label that came with the shoes on the package.

Attach the label so that it covers the old post label.

Return via a service point: https://paketshopfinder.dhlpaket.at

If you choose to use another method, we can’t refund you for the shipping costs.

Please note that customer returns take usually 14 to 25 working days.

Returns from Sweden and Denmark

You can return the products free of charge by placing the Customer Return post label that came with the shoes on the package.

Attach the label so that it covers the old post label.

Return via a service point:

Sweden Select a service point: www.bring.se/privat/kundservice/utlamningsstallen

Denmark Select a service point: www.bring.dk/kort

If you choose to use another method, we can’t refund you for the shipping costs.

Please note that customer returns take usually 14 to 25 working days.

Returns from other EU countries

Return products at your own expense via a local post/ courier of your choise. We recommend using a delivery method with tracking since we cannot guarantee the arrival of the shipment.

Write on the parcel:

Pomarfin Oy
PL 7420
00002 Helsinki
Finland
 
Make sure the old post label is hidden.

Returns outside the EU

Return products at your own expense with the local post. We recommend using a delivery method with tracking since we cannot guarantee the arrival of the shipment.

Returns from outside the EU - USA, Canada, Japan, Israel, Norway, Switzerland:

1. Return products at your own expense with the local post. Make sure the old post label is hidden. Write on the parcel:

Pomarfin Oy
Vanhatie 10
29630 Pomarkku
Finland
 

2. [Important] Prior to returning the product/s please email us at info@pomar.fi - giving us your Order Number and Name/s of products you are returning - this is required to prevent delays at customs - we can only refund you once products are received, and processed.

2a) Please use email info@pomar.fi and phone number +358 2 634 3124 for package/return papers. It is important that both email and phone number are listed, so we receive notification of parcels as soon as they are at Finnish customs.

3. Due to customs processes and delays - we do not offer exchanges for purchases outside of Europe

4. We recommend using a delivery method with tracking since we cannot guarantee the arrival of the shipment.

Complaints & Cancelling your order

Complaints

All complaints concerning the order or delivery should be made within seven (7) days of receiving the order to info(at)pomar.fi

Cancelling your order

You can cancel your order if the delivery hasn’t been made in reasonable time. Please let us know if you want to cancel your order by sending an email to info(at)pomar.fi. Usually we will contact you by email or telephone, if the order is delayed. Pomar.fi reserves the right to cancel your order.

Fees for not-collected / returned parcels

Pomarshoes.com has the right to deduct any relevant shipping and handling costs from the refunded amount. These are costs which have incurred due to an incorrectly returned items or not returned in accordance with our terms. A parcel which is not-collected by a courier- shipping company is not a return, Pomarshoes.com shall deduct from the refunded amount 19,90 eur for shipping and handling costs from any not-collected parcels.

Contact information

Pomarfin Oy
Tehtaantie 1
29630 Pomarkku
Finland
Phone: +358 (0)2 6343 124
e-mail: info(at)pomar.fi


Customer Service

 E-Mail: info(at)pomarshoes.com